Terms of Use

By using the Services or affirmatively agreeing at checkout, you agree to these Terms. The Privacy Notice, Refund & Digital Access Policy, purchase-page disclosures, and product-specific terms are incorporated here.

If product-specific terms conflict with these general Terms, the product-specific terms control for that product.

You must be at least 18 and legally able to enter an agreement. If you use a Service for a business or organization, you represent that you have authority to bind it.

Avora provides educational information, organization tools, plain-language explanations, calculators, research summaries, monitoring or update services, and practical workflows. A paid Service’s exact scope, price, access period, deliverable, and exclusions are stated on its purchase page.

No professional or government relationship

Avora Relay is not a law firm, accounting firm, tax adviser, investment adviser, financial planner, lender, insurer, government agency, or filing authority. The Services do not create an attorney-client, accountant-client, fiduciary, professional, agency, or government relationship.

Official sources and changes

Government and other official sources control. Forms, fees, instructions, laws, deadlines, and agency practices can change. A review date is not a guarantee that no later change occurred. Verify material information with the current official source before acting.

No guaranteed outcome

Avora does not guarantee filing acceptance, approval, legal compliance, eligibility, savings, revenue, customer volume, profitability, business success, detection of every source change, or another outcome.

Product-specific limits

• Formation guides explain a limited filing process; they do not select an entity or make legal decisions.
• Planning tools organize information but do not make final legal, tax, licensing, zoning, insurance, or worker-classification determinations.
• Calculators provide estimates based on assumptions and user inputs, not performance guarantees.
• Information checks are limited snapshots, not comprehensive legal, privacy, security, accessibility, trademark, or regulatory audits unless expressly stated.
• Monitoring services may not detect every change and do not replace a customer’s compliance program or professional review.

• Provide accurate, current information and review inputs and outputs before relying on them.
• Make your own business, filing, financial, legal, tax, and operational decisions.
• Confirm current official information and obtain professional or agency review when appropriate.
• Determine whether a Service fits your location, entity, activity, and intended use.
• Maintain copies of important records and use the Services lawfully.

Do not provide Social Security numbers, passwords, full bank-account numbers, complete payment-card numbers, health information, customer records, or unnecessary sensitive information. Redact information not needed for the requested Service.

If you submit content, you represent that you have the right to provide it. Avora may use it only as reasonably necessary to deliver, secure, support, and improve the requested Service; comply with law; and enforce these Terms.

Prices are in U.S. dollars unless stated otherwise. Before payment, the purchase page should identify the product, total price, access or delivery period, material limitations, and whether the charge is one-time or recurring.

Government, professional, filing, and other third-party fees are separate unless expressly included. Ohio filing fees, for example, are paid to Ohio and are not part of an Avora product price.

The Ohio LLC Filing Guide and paid business-tool packages include 90 days of online access beginning when Avora delivers access. A different Service may use the period stated on its purchase page.

Current one-time purchases do not automatically renew. If a later product uses recurring billing, its separate purchase flow will disclose the price, interval, renewal terms, and cancellation method and will request express consent.

Subject to these Terms, Avora grants a limited, revocable, non-exclusive, non-transferable, non-sublicensable license for personal or internal business use during the stated period. Retained printouts or downloads may become outdated.

Refund eligibility is governed by the Refund & Digital Access Policy and any more favorable product-specific promise. Change-of-mind refunds are generally unavailable after digital access begins; limited refunds remain available for duplicate charges, non-delivery, an unresolved material defect, or when required by law.

You are responsible for protecting account credentials, access links, codes, and device-based storage. Do not share paid access beyond the permitted user or business. Notify support@avorarelay.com promptly if access may be compromised.

Avora names, branding, layouts, text, software, workflows, graphics, reports, templates, and other original content are owned by or licensed to Avora Relay and protected by intellectual-property laws. Government and third-party materials remain the property of their respective owners.

• Copy, resell, sublicense, distribute, publish, or commercially exploit a Service except as expressly permitted.
• Share paid access with unauthorized users.
• Scrape, harvest, reverse engineer, probe, or bypass security or access controls except where law expressly permits.
• Use the Services unlawfully, infringe rights, mislead others, submit unauthorized filings, or impersonate another person or organization.
• Introduce malware, interfere with operation, attempt unauthorized access, or remove proprietary and source notices.

Links to official sources, payment processors, professional resources, or third-party sites are provided for convenience and verification. Avora does not control their content, availability, decisions, security, privacy practices, fees, or terms.

Avora may correct errors, maintain systems, improve features, modify Services, or discontinue a free Service. If a paid Service is discontinued during an active access period for reasons unrelated to your breach, Avora will provide a reasonable replacement, available download where appropriate, or a remedy consistent with the Refund Policy and applicable law.

You consent to electronic records and transactional communications related to purchases, access, security, requested Services, or these Terms. Marketing communications require a separate lawful basis and include an unsubscribe method.

If you voluntarily provide suggestions, you grant Avora a non-exclusive, worldwide, perpetual, irrevocable, royalty-free right to use and incorporate them without compensation, provided Avora does not publicly identify you without permission.

To the maximum extent permitted by law, the Services are provided “as is” and “as available.” Avora disclaims express and implied warranties, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, completeness, availability, and results.

To the maximum extent permitted by law, Avora Relay will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; lost profits, revenue, data, savings, opportunity, or goodwill; or substitute-service costs arising from the Services.

Avora’s total liability related to a Service will not exceed the greater of $100 or the amount paid for the specific Service during the 12 months before the event giving rise to the claim.

These limits do not apply to liability that cannot legally be limited, including fraud, intentional misconduct, or other nonwaivable rights.

To the extent permitted by law, business or organizational users agree to defend, indemnify, and hold Avora harmless from third-party claims arising from unlawful use, material breach, or submitted content that infringes another person’s rights. This does not require indemnification for Avora’s own negligence, intentional misconduct, or violation of law.

Avora may suspend or terminate access for a Terms violation, misuse, security risk, fraud, or nonpayment. Where practical, Avora may provide notice and an opportunity to correct the issue. Termination for breach does not create a refund right except where required by law.

These Terms are governed by Ohio law, except where another jurisdiction’s nonwaivable consumer law applies.

Before filing a claim, both sides agree to make a good-faith effort to resolve it by sending a written description and requested resolution to support@avorarelay.com and allowing 30 days for a response. This does not prevent urgent relief, eligible small-claims proceedings, or action before a deadline expires.

Avora may update these Terms prospectively and post a new effective date. The Terms accepted at purchase continue to govern that purchase unless revised terms are affirmatively accepted or a change is required by law.

These Terms and incorporated documents are the entire agreement regarding the Services. If one provision is unenforceable, the remaining provisions remain effective. Failure to enforce a provision is not a waiver. Section headings are for convenience only.

Avora Relay LLC
Product, purchase, access, and policy support: support@avorarelay.com
Website: AvoraRelay.com