Refund & Digital Access Policy

The Ohio LLC Filing Guide and paid business-tool packages provide 90 days of online access beginning when Avora delivers an access link, code, account access, or purchase-complete confirmation. Other Services use the period stated on their purchase page.

Current one-time purchases do not automatically renew. Avora will not charge again when access ends unless the customer makes a new purchase or separately enrolls in a clearly disclosed recurring offering.

If download or print functionality is offered, the customer may keep a copy for personal or internal business use. Interactive access, support, and included updates end with the online-access period, and retained copies may become outdated.

The optional Pre-Filing Business Blueprint included with the Ohio LLC Filing Guide is free, optional, and has no separate cash or refund value.

Subject to the request process below, Avora will provide an appropriate full or partial refund when:

• A customer was charged more than once for the same purchase without receiving a separate product or access period.
• Avora did not deliver the paid access or deliverable and cannot correct the problem within a reasonable time.
• A paid product has a material technical defect or is materially different from the pre-purchase description and Avora cannot correct it or provide a substantially equivalent remedy.
• Avora cancels a manually fulfilled service before completing paid work and has not provided a substantially equivalent deliverable.
• Applicable law requires a refund or other remedy.

Except where law requires otherwise or a product page provides a more favorable promise, Avora generally does not refund a digital purchase because:

• The customer changed their mind after access began.
• The product was not used, was forgotten, or the access period expired.
• The customer’s business plan, formation timing, filing decision, staffing, location, or circumstances changed.
• The customer expected an outcome Avora did not promise.
• A clearly displayed product limitation or scope boundary was misunderstood or later rejected.
• A third party or government agency retained or refused to refund its own fee.
• A retained download became outdated after the access or included-update period ended.
• Access ended because of a material Terms violation, unauthorized sharing, fraud, or abuse.

Avora cannot refund money it did not receive. Government filing fees, expedited-processing charges, professional fees, bank fees, software fees, and other third-party charges are governed by the recipient’s policies. Ohio filing fees are paid directly to Ohio unless a purchase page expressly says otherwise.

A manually fulfilled Service may be cancelled before work begins. If no work has begun and no nonrefundable third-party cost was incurred, Avora will ordinarily refund the amount paid. After work begins, a change-of-mind refund is generally unavailable.

If Avora cannot complete the agreed scope, Avora will provide an appropriate replacement, partial refund, or full refund based on the usable work delivered and applicable law.

Email support@avorarelay.com with the subject “Refund Request” and include:

• The purchaser’s name and email address.
• The product or service and approximate purchase date.
• The order or transaction number, if available.
• A clear description of the duplicate charge, non-delivery, access problem, or material defect.
• Helpful screenshots or error details with unnecessary sensitive information removed.

For non-delivery or defects, contact Avora promptly after discovering the issue and before the paid access period ends.

Avora may request reasonable information to verify a purchase and investigate. Approved refunds are issued to the original payment method unless law or the processor requires another method. A financial institution may take additional business days to post the refund.

A full refund normally ends the associated paid access and license. A partial refund may end access to the refunded portion as described in the decision.

If a charge appears duplicated, incorrect, or unauthorized, contact support@avorarelay.com promptly. Nothing here limits nonwaivable rights regarding unauthorized transactions or billing errors.

Current one-time products do not automatically renew. If Avora later offers a subscription, the purchase flow will separately disclose the recurring price, billing interval, cancellation method, effective date of cancellation, and refund treatment before enrollment and will obtain express consent.

Avora may update this Policy prospectively. The policy accepted at purchase continues to govern that purchase unless a more favorable policy applies, revised terms are affirmatively accepted, or a change is required by law.

Avora Relay LLC
Refund, billing, and access support: support@avorarelay.com
Website: AvoraRelay.com