Refund Policy
7-day refund period. You may request a full refund of the amount paid to Avora for the product within seven calendar days after successful purchase.
1. Eligibility
Your refund request is eligible when Avora receives it within seven calendar days after purchase, unless one of the specific exclusions in Section 2 applies. Viewing or substantially using the digital product does not by itself disqualify a timely request.
After the 7-day period, a refund may still be provided when required by law or when Avora confirms a duplicate charge, an incorrect Avora charge, or a material access failure caused by Avora that was reported promptly and could not be reasonably corrected.
2. Exclusions
Avora may deny a request only when Avora reasonably documents that the request involves: (a) a fraudulent payment or a request by someone who did not make or authorize the purchase; (b) account sharing or resale; (c) automated extraction or copying of the product; or (d) a customer who previously received a refund for this product and then repurchased it primarily to obtain access again before seeking another refund. Avora will explain the specific exclusion supporting a denial.
The refund does not cover Ohio filing or expedite fees, professional fees, or other third-party expenses paid outside Avora. A refund of the Avora product charge includes any sales tax collected on that charge when required by law and processed through Stripe.
No exclusion limits a refund or remedy that applicable law requires.
3. How to request a refund
During the 7-day period, sign in to My Products, choose a reason, confirm that access will end, and select Request Full Refund. The request is submitted securely to Stripe.
If the account control is unavailable, email support@avorarelay.com with the subject Refund Request. Include the email used for your Avora account, the order or receipt number if available, the purchase date, and a short statement that you are requesting a refund. Do not send card or bank details.
4. Response and payment timing
An eligible My Products request is submitted to Stripe immediately. For an emailed request or a request needing manual review, Avora will acknowledge the request within two business days and approve or deny it within five business days after receiving the information needed to locate and review the order. An approved refund is returned to the original payment method. Stripe or the customer's financial institution may require additional time—commonly five to ten business days—to post the credit.
5. Effect on product access
Product access is paused while an automated refund is pending. When Stripe confirms the refund, the product entitlement ends and future guide access, progress updates, and viewing are disabled. If Stripe reports that the refund failed or was canceled, access is restored for the remainder of the original access period. Avora may retain minimum transaction, refund, policy-acceptance, security, and accounting records as described in the Privacy Notice. A chargeback or reversed payment may suspend access while the transaction is reviewed.
6. Questions
Questions about this policy may be sent to support@avorarelay.com.